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   Author  Topic: Window freezes on multimedia insert  (Read 1429 times)
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Window freezes on multimedia insert
« on: Feb 14th, 2008, 11:48am »
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Why would the CDFE window freeze when I try to insert a multimedia object? The video type does not matter. The application does not respond, and I have to keep using Task Manager to close the non-responding application. System resources are fine, the video file is only 14MB and this happens even when I create a new vanilla hypertext with nothing else in the file. I’m going to try uninstalling and reinstalling CDFE Gold to see if it solves the problem. This began happening a week ago. Any ideas?
Also, we have been living with a startup white flash just before an introduction video starts to play. I've tried obvious stuff like changing background colors to isolate the timing with no success. We have ignored it for awhile but it is annoying – and I see that this has been reported by others with no answer.  
I have tried a few things to work around these issues and think that maybe the application is just getting flakey. At least I hope these are temporary.  
If the reinstall does not solve these, I will sent an email.
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Re: Window freezes on multimedia insert
« Reply #1 on: Feb 14th, 2008, 12:41pm »
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The freeze is very strange, and has never been reported. Is the video file ok? Maybe you can email us and provide a download link for the video so we will try.
As for any flashing before a video start, when it happens this is caused by MSWindows; sometimes it can be fixed by changing video format. As far as we know CDFE do nothing to cause any flash, obviously (we would be stupid otherwise)
« Last Edit: Feb 14th, 2008, 12:47pm by Support Staff » Logged
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