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        Our Products >> EasyWebEditor / 1site >>  Problem when exporting website from 1Site
        
(Message started by: Carolyn on Jul 30^th, 2007, 7:04pm)

Title: Problem when exporting website from 1Site
Post by Carolyn on Jul 30^th, 2007, 7:04pm

:'( I just upgraded my operating system to XP SP2 with the latest patches applied to SP2. Now when I update my web pages, and then save all, and next export the web pages to a file, I get an error msg box that says:
Windows No Disk
Exception:Processing message c0000013 parameters 75b6bf9c 75b6bf9c
Then it gives me the options to cancel, to try again or to continue, and I chose "continue." It continues and puts my html in the specified file. Then when I bring it up in the browser the music area is "blanked out" and there is no music. While 1Site is in the editing mode, the music plays when clicking on the non-edit mode button to test the web pages.

What can I do? Everything is running okay except for this problem. Would appreciate any help anyone can give me.

Title: Re: Problem when exporting website from 1Site
Post by Support Staff on Jul 31^st, 2007, 4:13am

It is not a problem of XP SP2 as we have XP SP2 on most of our machines (Vista is quite crap).

My suggestion is to try to reinstall the software.
Also, if you have antivirus, antispyware, anti----- please let them know that 1site / EasyWebEditor is authorized to connect to the Web.

Maybe also you may try to remove then reinsert this particular music file...

Title: Re: Problem when exporting website from 1Site
Post by Carolyn on Jul 31^st, 2007, 4:18pm

I did reinstall 1Site, and brought up a web page to "save all" and then "export" and still got the error message c0000013....
I went ahead and chose "continue" and then checked out the .html files that were created, testing for music.

When I brought up the IE7+ browser I would hear a quick bleep, and noticed there was a new bar "message," which I clicked and had to okay running Dirext X or something like that, and then my music came on. So it looks like I can update my website as needed, but still don't know what the error msg is that I get when I export files to be processed into .html.

I looked thru my Norton Internet Security, but didn't see any place to let it know that my 1Site is authorized to connect to the Web. A few days ago before updating my sistem I did install Spyware Doctor, and ran it and there were about 4 low-threat adware items that were removed. If something was removed from my1Site installation, and I reinstalled it, I would think it would be replaced in the 1Site program files.

Title: Re: Problem when exporting website from 1Site
Post by Support Staff on Jul 31^st, 2007, 4:27pm

there are no adware in 1site and in any case the main program is a single file (so if norton or spyware doc was in error it would have removed the entire program :) )

did this happen also within the normal internal FTP publishing feature? Usually people publish directly with the internal FTP (that automatically uploads the modified pages only, and creates automatically temporary hmtl files) rather than losing time by exporting in html then publishing in a second time.

maybe you should send the AEH file of that site to support by email (ZIP it!) so we will test on our machines - as far as I understand the error right now is just annoying - you get the message but then the site works - I suspect that IE7 did not have the "driver" for this particular music format and when you allowed it to install the driver everything really problematic got fixed

Title: Re: Problem when exporting website from 1Site
Post by Carolyn on Jul 31^st, 2007, 7:31pm

I just emailed two .aeh files, the main one and a called one. I forgot to zip them, so re-sent them zipped -sorry. I hope you can determine what is causing the error message which has a number if that is any help.

My System was upgraded to SP2 and then all the patches to date were applied to upgrade it to be as current as possible, whether or not that could have any effect.

Thanks for your assistance.

Title: Re: Problem when exporting website from 1Site
Post by Support Staff on Aug 1^st, 2007, 3:20am

This for all the users that are reading: please always avoid sending multiple files when just one file has the fault. You should send only the file where this problem can be detected. The problem on the file A can not be caused by the file B!
And we are already overwhelmed by emails so sending us large files don't exactly helps us :)

If two files have a problem, then the best thing is to send us only the smaller one that has a problem.

Also, we asked to send the file zip compressed for several good reasons: first in order to reduce the file size, this reduces the load of the mail server and the chance of the file being corrupted, second as the ZIP has a crc check (there is a control that permits to know that the file was transmitted without errors).

In other words, to send the files two times, compressed and not compressed, was not the best thing.
The things above are obvious for us, but I realize that maybe they are not obvious for the average user so it is worth to say them here (other users that read here may learn).

We received and the programmers will take a look at the files when possible. Please understand that this may require weeks or months. Meantime as it is just a boring message, please just ignore it.