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        Our Products >> HyperPublish  >>  FTP Publishing
        
(Message started by: jmill15 on Feb 15^th, 2006, 1:04pm)

Title: FTP Publishing
Post by jmill15 on Feb 15^th, 2006, 1:04pm

When I publish via FTP it seems to take forever checking the server for earlier versions of the hypertext. How long should it take to look at the server? I also have problems with the upload stopping for no reason. I have to constantly start it back. Is there something I am doing wrong?

Title: Re: FTP Publishing
Post by Support Staff on Feb 15^th, 2006, 2:07pm

Hi! Check your firewall / antivirus / antispyware.

Some routers have a built-in firewall that may also block (usually when something enters a neverending wait state, there is a block or the server is not responding / not ok; or there are problems on the ISP)

On some servers, you may need to set the stuff to "Passive" mode (there is a checkbox), or to contact the server.

The software works fine on any MSWindows, from 95 osr2 to XP and XP2. From the support history, we know that 100% of the Internet publishing faults are due to mistakes (either by the user or by the hosting service).

Title: common FTP Publishing errors problems
Post by Support Staff on Feb 15^th, 2006, 2:26pm

Here the common FTP errors / user mistakes.

Error 500
- wrong or incorrectly typed ftp server name (= host, server, ftpserver); Solution = check, retype, ask your host. Usually the format of the name to be inserted is yourserver.com or ftp.yourserver.com
- your firewall or antivirus or antispyware software is misconfigured; or a hardware firewall (some routers have an internal firewall); Solution = disable or better configure
- problems with the Internet connection or the ISP or the host; Solution = check the hardware, call ISP, call the host;

Error 530
- wrong username (=user, identifier, userid, login) and/or password; Solution = check, retype, ask your hosting provider;
- maybe the host did inadvertitly reset the parameters; Solution = ask your host.
- username and password are ok but the ftpserver (host) is KO, so you are actually attempting to connect to another server with a similar name; Solution = check, retype;

Error 550 or some other numbers or Access Denied
- it is likely the "Initial remote directory" is wrong
usually the initial remote directory should be set as the "web" folder, that is the folder that will be shown on the web. You may see a lot of folder, but only one may be enabled for the Web.
Solution = check the parameters provided by your host; or try to guess the parameter; or ask your host;
Typical values are:
/
or
/www
/web
/public_html
/htdocs
/var/www/html

No errors but the site doesn't show correctly
- it is likely the "Initial remote directory" is wrong,
Solution = see above the instructions for error 550
- there are problems with pre-existing content. The existing content (if initial remote directory is OK) is shown on the right side of the publishing dialog. You may delete it: select then press the DEL key on the keyboard

The publishing process interruptes or Error 331 or some other numbers or stalls
- it is likely your server is experiencing a temporary overload. Just press the moving "Stop!" button and wait until it stops. Then press the big "Publish" button and it will continue the publishing (without restarting). If this error persists, try to connect with another ISP / carrier, or try at another time of the day, or... find a less cheap hosting service!

Please email to the Support Staff if you experience other difficulties! Include ftp server name, username, password, initial remote directory

Title: Re: FTP Publishing
Post by jmill15 on Feb 15^th, 2006, 2:42pm

None of that was wrong.....I exported the files to html and uploaded them with a different FTP program with the exact same settings and never had a problem.

Title: Re: FTP PublishingH
Post by Support Staff on Feb 15^th, 2006, 4:12pm

This means that your firewall or antivirus or antispyware is set up in order that this FTP program is OK, and HyperPublish is blocked.

HyperPublish will perfectly work with the same FTP parameters of a normal FTP program (actually HyperPublish integrates a internal FTP program) IF you don't block HyperPublish.

Please better check all blocking software on your PC.
Please email hyperpublish@visualvision.com with your parameters if you want we do a test for you (till now, at 100% we have always found that the problem was on the server or on the end user PC or firewall or antivirus or so, never found a problem within HyperPublish).

Title: Re: FTP Publishing
Post by jmill15 on Feb 16^th, 2006, 5:39am

You are probably right. The only firewall I have is SP2. My antivirus program is AVG Network Edition 7.1. I can't see where any of these should be a problem. Maybe you can help me with ideas to look at.